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Pape Automotive

25821 Oregon 126, Veneta

4.9 212 reviews

• Sally Piernick ★★★★★ in the last week
  My truck had not been running right for over a year. Pape's certified GMC mechanic tested and found the issue, play in the distributor shaft. She's running perfectly at 25 years old! Thank you!
• Bruce ★★★★★ 3 weeks ago
  There service was wonderful they brought me back home until my suv was done and picked me up. will be using this place over the normal place i went to before!!! Very Friendly and not pushy like some shops are!!
• Albert Schenker ★★★★★ a month ago
  PAPE was highly recommended by a friend to fix a major engine problem on my 2018 GMC Sierra. PAPE was fantastic from beginning to the end of the repair work. Extremely friendly in keeping me informed all along the way as to what the problem … More was and progress during the repair. I can not say enough on my positive experience with them. I will now use PAPE for all my routine maintenance and repair work.
• Elizabeth Lyon ★★★★★ a month ago
  I had new brakes put on and the rotors resurfaced- they did it for a much more affordable price than other places! Nice people and great experience. Will be going to them in the future
• Colin Haddock ★★★★★ 2 months ago
  Very friendly and upfront service. I really appreciated the honesty when they did the walk through and letting me know what was a priority and needed fixed right away. Thanks to everyone that worked on my rig.
• Sandy Sanders ★★★★★ 2 months ago
  Excellent communication. I appreciated the transparency with the initial estimate, and then the work on my car. Will definitely be back and already recommended to friends.
• Jenny Nash ★★★★★ 2 months ago
  The team at Pape Automotive has customer service down to a fine art! They could teach classes on communication and clarity in dealing with customers. Their mechanics are skilled and service and repairs are always done in a timely manner. … More They always go above and beyond to ensure they understand the customer's needs and accommodate and educate so there are as few surprises as possible in any job. Thank you, Pape Automotive, for taking such wonderful care of both my pickup and me!!
• Kim Montgomery ★★★★★ 4 months ago
  Pape Automotive has been really great to work with! They are upfront about pricing and honest. They were able to fix the AC in our Durango which is a relief to have working again. Thank you guys!
  We also just had them change the transmission … More fluid and oil. It’s running noticeably soother. They were pretty quick getting the work done and even pumped up my tires for me. Next time we need service for our vehicle we’ll be coming back here.
• Nathan Seth ★★★★★ 4 months ago
  I’ve had the privilege of working with Jesy Pape and his experienced techs on several vehicles. Their communication before, during and after service is always nice to have and is reassuring you’re in good hands.
• EF ★★★★★ 5 months ago
  Pleasant experience. The owner and techs are very competent. I dropped the vehicle off and left it several days as it was a large brake job. I’ll not hesitate to utilize this shop again.
• Matthew Collins ★★★★★ 5 months ago
  Pape always takes great care of my cars. I really appreciate the comprehensive inspection reports. Clear, concise, easy to read with pictures of potential issues.
• Jamie McGarry ★★★★★ 5 months ago
  Pape Automotive was very accommodating and professional in helping me deal with my vehicle issues. They were able to squeeze me in at the last minute, during a holiday week and kept me updated as they worked on my car and located the issues. … More I appreciate the honesty and integrity that they exhibited and would recommend them to family and friends. I look forward to having them service my future needs.
• Pete Yaskovic ★★★★★ 6 months ago
  Scheduled my 2015 Pilot in for its timing belt and 120k service which is a big one. Peter kept me updated so communications were great and they even offered their shuttle car service but wasn’t needed because they got an estimated two day … More repair finished in only one day. Awesome first time experience and I highly recommend this shop!
• Alex ★★★★★ 6 months ago
  Techs here are honest and upfront about costs and no extra expenses without checking with you first. They are communicative and even sent a text when my car was being diagnosed, and then a full report with exact problems. Excellent and … More trustworthy!
• Maddy1917 ★★★★★ 7 months ago
  The staff at Pape’s are helpful and genuine. I have never felt uncomfortable or pushed into making any uninformed decision. They are knowledgeable and ensure you understand what needs to be done before doing it, as well as provide a very … More thorough report of what was done of the vehicle. Definitely trustworthy!
• Troy Yost ★★★★★ 7 months ago
  We had a great experience at Pape auto. The communication before, durring and after was exceptional. I have never had a shop be so clear on what was needed, what can wait and what absolutely needs to be done. Our car is a 15 year old … More Nissan that is a total beat up teenage car but they treated it very well and gave us good advise knowing what it is is being used for. Planning to take all our vehicles to Pape in the future. They have defenitely earned our business with the honesty and great communication.
• Anthony Sanchez (Thatbrownguy94) ★★★★★ 7 months ago
  These guys are amazing! Took my Malibu in to get the intake manifold gasket replaced and they did an incredible job with the work! Very professional and high quality work! 100% recommend
• Andrew Huston ★★★★★ 7 months ago
  The team at Pape Automotive are the most honest mechanics I know. They're always clear with what's going on and what needs to be worked on. Their comprehensive inspection gives you information to plan ahead for routine maintenance. … More I especially enjoy that they can text and email their reports so I have a chance to review it all on my own time. Their after hours drop off and pick up system make it convenient to have my vehicle serviced there. I used to think I had bad luck with cars, turns out I made bad choices when it came to mechanics. Can't go wrong with the team at Pape.
• Steve Smith ★★★★★ 7 months ago
  My oldest daughter moved to Eugene in May (1300 miles from my home in Colorado). I needed to find a reputable and trustworthy shop to service our 2014 Sequoia, and was referred to Pape through my independent shop owner network.
  Pape is … More a top-notch operation...everything you want from an auto service and repair organization. Trustworthy, transparent, high touch service and quality work. They provide a great deal of comfort knowing my daughter and her car are taken care of while she is so far away.
• Richard Snyder ★★★★★ 9 months ago
  I had electrical problems with my chev truck, they took the time to find out exactly what the problem was, never would have thought door locks could cause that many problems.
  they gave me an overall inspection as well. very fast and I'm … More very happy
• Jeremy LaQue ★★★★★ 9 months ago
  My experience with Pape Automotive was the easiest experience I’ve ever had with an auto shop. From scheduling, to the professional service and communication, down to the very user friendly mobile phone interface. It all made my busy … More life a little easier and hassle free
• K ★★★★★ 10 months ago
  The team is great. They are professional and friendly. They kept me updated when needed. The issues with the car are no longer there. Due to thoroughness of the repairs. The repair experience was great.
• Mikah Reed ★★★★★ 11 months ago
  Great group, always are able to find and solve the problem for our vehicles. Top notch customer service as well. Highly recommend Pape!
• Ignacio Sauza ★★★★★ 11 months ago
  This is probably by far the best experience I’ve had with a mechanic shop. Felt very comfortable and confident in their ability to do their job. The guys at the counter were super helpful never pressured me or lied about anything. Prices … More were very fair. All in all I will definitely come back when I have other issues highly recommended to anyone who doesn’t wanna get ripped off. Everything was done professionally and in a timely manner. Very great full.
• Katherine Rice ★★★★★ a year ago
  I was experiencing lowering fuel milage and my car had less "get up and go" so I took it in. They were able to get me in, diagnosed my issue, and repaired quickly. Bryan and Peter were very patient and answered all of my questions … More thoroughly. And the shuttle ride hope after I dropped my car off was super convenient!
• Tim Blackwell ★★★★★ a year ago
  Fast response for my appointment scheduling. Quick diagnosis turned out to be something I could fix easy and cheap. Really like the no pressure to repair with them and honesty about the issue.
  Faith or trust in repair shops is a thing of … More the past. Feels good knowing some still have it.
• Alysha Calhoun ★★★★★ a year ago
  I called and had a great customer service person listen and got me in as soon as possible. The shop was clean and they genuinely cared. I got a quick response with pictures and explanations. They worked with me the whole time and were … More available to answer my questions. I highly recommend Pape Automotive.
• Jason Schattauer ★★★★★ a year ago
  Pape automotive review? Well here it is. They don’t hustle, they do professional work, they do what they say they will do, they do it for the rite price, and most importantly, they get it done when they say it will be done.
  I won’t go … More anywhere else. Big thanks to all the staff at this amazing shop.
• Dustin Dawson ★★★★★ a year ago
  These guys are for real! They communicate every detail of what they find. Their traffic light system on evaluating what is critical to fix is very easy to understand. They had a list of things to repair and they had it for a total of 2 … More days. I expected a week at least but they got on it and had it done in record time. Thank you Jessy and Pete!
• Doug Osborne ★★★★★ a year ago
  This a professional auto repair business with honest folks! Repair costs are reasonable and the attitude of service persons instills confidence in a the work being done. Thank you Pape Automotive for a great experience!
• glenn evangelist ★★★★★ a year ago
  They picked me up and dropped me off for free. Very professional. Did a complete safety check for free. Showed all the things that they checked. Only charged the estimated price.
  When I sold the car they sent the report to the prospective … More buyer and talked to them which is what I think sold them the car.
  Clean shop with all the equipment and knowledge
  Very friendly and followed up after with call. If you need auto repair I would suggest that you use them. And this is from a former mechanic. Thanks again Pape automotive
• L&A Landscape ★★★★★ a year ago
  We brought our diesel truck in for diagnostics and fluid replacement. Jesy and Peter were amazing. Professional, honest, and so very friendly. The shop was so clean! And I loved the option to be able to pick up my truck after hours with … More a lockbox, and code sent upon payment. What a great idea, and so convenient for our busy work schedule. Thank you Pape Automotive & Team
• Marc Reicher ★★★★☆ a year ago
  These guys were very nice and the work went smoothly. The only issue i had was that the quoted price for each item did not include the fee for shop supplies. Thus the invoiced price was $28 more than expected. ($403.00 on $375.00 quote). … More
  I suggest Pape include the shop supplies charge on their initial quotes so they reflect an accurate price.
  Other than that i would recommend them to a friend.
  So - After posting Jesse reached out to me and he cleared up the misunderstanding. It was due to a software problem. He was also kind enough to credit me the shop fees this onetime due to the incident.
  Again the work went well and I appreciate having a shop here in Veneta with ride service. - thanks Jesse.
• Jim Miller ★★★★★ a year ago
  More than pleased with the repairs and service Pape Automotive provided. They were quick to get my truck in, did a thorough inspection, communication was excellent and repairs done at a good price. Very easy company to work with. They are … More my go to automotive repair shop now.
• Rebecca Hibbard ★★★★★ a year ago
  Top Notch, Solid service ! These guys are knowledgeable and professional. I will definitely come back .They were super helpful and repaired my vehicle very quickly. Customer service was great and friendly! Very great business and super … More welcoming staff with a variety of services.
• Joseph Patterson ★★★★★ a year ago
  I have had nothing but great experiences with Pape automotive. They have always been honest and straightforward with all services and recommendations. I recommend them to everyone. The level of information and commitment they provide is … More above and beyond the best!.
• Kathy Fox ★★★★★ a year ago
  Pape Automotive is very thorough. My car was in for an oil change. As well as addressing the oil/filter change, an inspection was performed of the externals noting what needed repair/replaced as well as an internal inspection of the entire … More car operating system noting every fluid level, potential problem or concern on the entire vehicle. They even aired the tires! The report shows what systems are in good maintenance as well as what needs addressing. You can receive a report on their findings. They gave me a ride to my home and brought me back as it was required to leave the car there the entire day. Their attention to detail is precise; it does come with a very expensive price.
• william brown ★★★★★ a year ago
  great bunch that works there and the only mechanics I will have work on my vehicles. As usual the guys are great and takes great care of both of my vehicles and always lets me know what is priority on my vehicle’s. Thanks Pape
• linda rosenberg ★★★★★ a year ago
  I am so happy to have found Pape Automotive right in my Veneta neighborhood. Excellent service, easy to do business with, honest. They get my vote!
• Hal and Tonia ★★★★★ 2 years ago
  We so appreciate the ability to deal with car emergencies that Pape gives us and the thoroughness, attentiveness, and quality that they provide even with routine appointments. We feel secure in knowing exactly what's occurring and … More what to expect for future procedures.
• Ronda Henneman ★★★★★ 2 years ago
  Pape Automotive is the epitome of great American small business. Knowledgeable, skilled, upfront and fair. These folks go above and beyond to deliver superior quality service. I trust them completely and will always recommend them 100 %. … More
• Samantha Russell ★★★★★ 2 years ago
  Pape is our go to for service and repair. Always honest, friendly, and reasonably priced! We have had nothing but wonderful service and will forever be loyal customers! Thank you Pape for your SUPERB customer service and the amazing … More work you do!
• Wesley Moore ★★★★★ 2 years ago
  Why take your vehicle into town for complete automotive service when the best place all around is right here in Veneta! These guys are thorough, and highly knowledgeable. I am very impressed in how well they put together an inspection report … More with pictures stating what is good, bad, or needs monitoring at next service. Their inspection report is emailed in great detail which makes it very easy to refer to if you have any questions or concerns. They go above, and beyond. I highly recommend Pape Automotive to anyone who wants top quality service for their vehicle.
• Dawn Brown ★★★★☆ 2 years ago
  Very professional, friendly and quality care. This was our first visit but will be back for more work to be done. I really appreciated being kept informed and notified on progress and findings of diagnostic testing that was done. They … More were always quick to reply to any additional questions I had. They provide many options for drop off and pick up. Appreciated the detailed auto inspection report sent for us to review.
  Thank you for a great first experience!

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