About Pape Automotive

Family-Owned Auto Repair in Veneta, OR Since 2009

Pape Automotive Team Photo - Veneta Oregon

FROM A TWO-CAR GARAGE TO SERVING OUR COMMUNITY

Our Story

Pape Automotive started in 2009 with a simple idea: create the kind of automotive repair experience we would want for our own family.

Jesy Pape’s passion for cars started long before Pape Automotive. After earning his Automotive Technician degree from Lane Community College and gaining experience working in dealerships, he wanted to build something different—a local repair shop centered around quality workmanship, clear communication and treating people right.

Pape Automotive began in a two-car garage in 2009. In 2011, we moved into our first one-bay shop, and as the trust of our customers and community grew, so did we. In 2020, we moved into our current Veneta facility, allowing us to expand our team, technology and capabilities while staying right here in the community we call home.

What started small has grown considerably, but the reason we’re here hasn’t changed: take care of people, take pride in our work and provide Car Care You Can Depend On.

Meet the Pape Automotive Family

Jesy Pape

Founder + Owner

My passion for cars started young, and by high school I was always under the hood working on vehicles. After earning my Automotive Technician Degree from Lane Community College, I worked at several dealerships, gaining valuable experience but feeling unsatisfied. I wanted to create something different—an automotive business built on transparency, quality repairs, and true community connection. In 2009, that drive became reality when I opened Pape Automotive. Since then, my focus has been on leading with pride and commitment, providing professional service, and continuously improving to give our customers the best care possible.

Denae Pape

Owner + Marketing Manager

With a background in sales, customer service, and team management, I’ve been proud to be alongside my husband to help grow Pape Automotive into the trusted shop it is today. Over the years, my role has naturally evolved into marketing, fueled by a genuine passion for our community, our customers, and our family. I’m dedicated to sharing our story, building strong connections, and making sure our values of pride, transparency, and commitment shine through in everything we do.

Chad

Service Manager

Chad brings extensive automotive industry experience to the Pape Automotive team, including more than 15 years of experience as a Service Advisor.

“I enjoy being in this field because it allows me to help people. Our vehicles are a big lifeline for us and when they let us down it can be very stressful. I like being able to help ease that frustration and get a client back on the road, eliminating as much hassle and stress along the way.”

Tim

Service Advisor

Tim brings 18 years of automotive industry experience to Pape Automotive, along with a genuine passion for helping people and building lasting relationships with clients. As one of the friendly faces you’ll see when you walk through our doors, Tim is committed to making every visit welcoming, informative, and stress-free.

His dedication to serving others extends well beyond the shop. Tim has proudly volunteered with Lane Fire Authority (LFA) for more than 20 years and has also served with the Oregon Department of Forestry (ODF) during fire season for the past two years, helping protect our communities when they’re needed most.

Brian

Shop Foreman

Brian brings over 17 years of experience in the automotive industry to the Pape Automotive team. He is Ford Master Certified, Mazda Senior Certified, and ASE Master Certified, giving him the expertise to handle a wide range of vehicles with precision and care.
Before joining Pape Automotive in November 2022, Brian served 6 years in the U.S. Army as a heavy mechanic, gaining valuable skills in discipline and problem-solving. He is a dedicated team member, combining technical expertise with a strong commitment to quality service.

Logan

Technician Apprentice

Logan has been working on cars since age 12 and is currently completing his Associate’s Degree in Automotive Technology at Lane Community College. After Graduation, he’s focused on advancing his skills with the goal of becoming ASE Master Certified.

Luther

Service Support Specialist

Luther brings many years of automotive experience and is a familiar face in our local community, with a background at a well-known local parts store. As our Concierge Shuttle Driver & Parts Specialist, he helps keep repairs on track behind the scenes and ensures our customers feel welcomed and cared for every step of the way.

WHAT YOU CAN EXPECT FROM PAPE AUTOMOTIVE

Clear Communication
We’ll explain what we find and help you understand your options.
Quality Workmanship
We invest in skilled technicians, training, equipment and processes designed to do the job right.
Take Care of People
We know vehicle problems can disrupt your life. Our job is to make the experience as straightforward and stress-free as possible.
Create Momentum
We take action, stay focused and keep moving with purpose—because every action impacts our customers, teammates and reputation.

TRAINING, TECHNOLOGY & EXPERIENCE

Today’s vehicles are more advanced than ever, and taking care of them requires continued training, modern equipment and experienced technicians.

Our team includes ASE-certified technicians with experience across gas, diesel, hybrid and electric vehicles. We continually invest in education, diagnostic technology and equipment so our technicians have the resources they need to properly diagnose and repair today’s vehicles.

WARRANTY PROTECTION THAT GOES BEYOND THE REPAIR

We believe quality repairs should come with confidence long after you leave our shop.

That’s why qualifying repairs at Pape Automotive are backed by warranty protection designed to give you added peace of mind—whether you’re driving around Veneta or traveling across the country.

3-Year / 36,000-Mile Nationwide Warranty

Qualifying repairs are backed by a 3-Year / 36,000-Mile Nationwide Warranty, providing protection and warranty assistance when you’re away from home.

5-Year / 250,000-Mile In-House Protection

For even greater confidence, qualifying repairs may also receive our exclusive 5-Year / 250,000-Mile In-House Protection when serviced here at Pape Automotive.

12-Month / 12,000-Mile Roadside Assistance

Qualifying repairs may also include 12-Month / 12,000-Mile Roadside Assistance, providing additional support when the unexpected happens on the road.

Our warranty program reflects something simple: we believe in the work we do, and we stand behind it.

LEARN MORE ABOUT OUR WARRANTY

MORE THAN AN AUTO REPAIR SHOP

Veneta isn’t just where we do business. It’s our home.

Our family has grown up here, built our business here and continues to support the people and organizations that make this community special. From local schools and youth programs to nonprofits, veterans, food drives and community events, we believe a local business should give back to the community that supports it.

When our community succeeds, we all succeed.

Car Wash Fundraiser Elmira Football & Cheer at Pape Automotive

Supporting local Non-Profit at Pape Automotive

Our local food pantry, the Love Project, has an older truck used to pickup our weekly food supply from Food for Lane County. Jesy and the team took it upon themselves to give the truck a once over and do the needed repairs at no cost, as we are a non-profit. They did an excellent job. This will keep our old truck running a big longer. We are indepted to the folks at Pape for taking care of us in a very professional way. Mid Lane Cares is very thankful.

Pat C.

Mid Lane Cares - The Love Project

Pape Automotive

25821 OR-126, Veneta

4.9 338 reviews

Jessica Warrick ★★★★★ a month ago
Outstanding experience! Highly recommend coming here. We needed help getting a coil spring back onto a front strut/shock absorber. They were incredibly helpful, and friendly from the moment we came in. They took care of the coil spring … More and strut for us making a potentially dangerous situation much safer! We felt cared for and not like another random customer. Absolutely recommend
Holly Wigton ★★★★★ 3 months ago
We had some urgent work done on our van - they were very informative about what was necessary vs. optional car care, they were efficient & awesome with communication!! We are very grateful to have had such a positive experience!
Isaac & Melanie Bailey ★★★★★ 3 months ago
I was referred to Pape. They took my car immediately, looked at it that day, did all necessary tasks, and got it back to me the following afternoon. Great communication. Very friendly. Detail oriented. Explained everything. I felt like … More the price was very reasonable and I understood everything that I paid for. I will make this my go-to auto repair shop from here on out!
Zach Peale ★★★★★ 4 months ago
Brought my 2019 Tacoma to the crew at Pape Automotive with an intermittent issue of my truck not being able to turn over and stay running. Toyota techs spent a month trying to figure it out trying all sorts of fixes. The crew here took … More it in a solved it in 2 days with the conclusion it was a grounding issue to my ECM.
Ever since, any time I need maintenance and repairs I choose them without question. They run a clean, organized and outstandingly professional shop over there. Super knowledgeable and friendly group. Bonus points is they’re a one stop shop so when you need suspension work and an alignment it stays in the same place.
Couldn’t recommend these guys more!
pat coy ★★★★★ 5 months ago
Our local food pantry, the Love Project, has an older truck used to pickup our weekly food supply from Food for Lane County. Jesse and the team took it upon themselves to give the truck a once over and do the needed repairs at no cost, … More as we are a non-profit. They did an excellent job. This will keep our old truck running a big longer. We are indepted to the folks at Pape for taking care of us in a very professional way. Mid Lane Cares is very thankful.
Austin Wilson ★★★★★ 6 months ago
Pape automotive was a great choice! They were able to get me in same week, had my truck ready within a few hours after drop-off even offered a ride back home. They had even fixed a belt squeak and no extra charge!
Liath ★★★★★ 5 months ago
Pape has always been good to me! They’ve cleaned out mice debris more than once! They are honest and helpful and quick to respond if something breaks again within the warranty period, taking care of the issue at no additional cost. When … More I leave on a road trip, I feel secure because they have checked it all out before I leave.
Elman Babayev ★★★★★ 5 months ago
I had a great experience with Pape Automotive. I brought my truck in thinking I had a major transmission issue, but instead of jumping to an expensive repair, they took the time to properly diagnose the problem and found that a wiring connection … More had simply come unplugged.
What really stood out to me was their honesty. They could have easily charged me for unnecessary work, but they didn’t. They were upfront, professional, and saved me a significant amount of money.
It’s rare to find an auto shop you can truly trust, and this is one of them. I highly recommend them to anyone looking for honest and reliable service.
Amber Dry ★★★★★ 8 months ago
I honestly cannot say enough great things about Pape. Just hand them a trophy already!! Tyson stepped in to play hero when I had a situation where a simple flat tire led to a whole slew of issues.
I had the flat by Les Schwab who said … More they had to replace the front right wheel bearing. Long story short, they installed the wheel bearing wrong and that caused more damage. The management at Les Schwab was not very accountable and only refunded me for the parts and labor after a huge hassle. However that is where Pape intervened and went above and beyond during all of this. They communicated great with Les Schwab about what was happening. They had me a car to drive while they fixed the issues that Les Schwab created. They were super straight forward and really worked with a tough situation they inherited from another mechanic that had made several errors. Needless to say Pape gained a lifelong customer due to their amazing customer service skills. There is so many more positive things I could say, but I will leave it here-- Thanks Tyson & Pape!
Armen Chaghatzbanian ★★★★★ 10 months ago
Great business to support! Chad and Jesse were very communicative with me—which means more than anything when working with my vehicles. They didn’t skip a beat! Additionally, they informed me of the current vehicle issues at hand promptly … More and relayed over some information on some future/additional vehicle maintenance recommendations. I am very pleased with the service, timeframe it took them to get me my vehicle back, and their professionalism. I highly recommend Pape Automotive in Veneta for any of your automotive needs.
Mara Cooper ★★★★★ 11 months ago
The folks at Pape are always friendly and easy to work with. My car was in for a door handle repair and they did the usual full inspection and we were able to get some long overdue maintenance done at the same time in record time. We even … More got a discount for bringing in a gift for the holiday toy drive.
M and K ★★★★★ 11 months ago
The team at Pape are awesome! Honest, reliable, and very communicative. They are our go to for all our auto needs and we highly recommend them!
Mary Beth Eannarino ★★★★★ 11 months ago
It can be so nerve wracking when your only transportation vehicle isn’t working properly and you haven’t got a clue as to why. The only clear reality in your mind is the knowledge that you need to travel 3.5hrs away from home for an important … More meeting. Walking is not an option. What do I do? I call “The Team” at Pape Automotive! No matter what they’re involved with, they always pick up. These hard working men and women are so kind and patient, as I struggle to identify, in my uneducated opinion ,problem areas. They listen and can actually translate my feeble attempts to make sense. I love their system of creating printable pictures with notes explaining what’s going on with each facet of the car, good, bad or what’s possible, making it easy to understand what’s going on. And then the car comes back to me magically whole once more. I’m so glad that my daughter and her husband recommended Pape Automotive to me.
Bishop Dean ★★★★★ a year ago
My 2018 Ford F-150 recently rolled over 100,000 miles, so I brought it to Pape Automotive in Veneta, Oregon for complete auto repair and maintenance service. I worked with Jesy’s team of mechanics, and they were excellent from start to … More finish—professional, honest, and efficient. They quickly fit me in for a 60+ point inspection and provided a clear, detailed quote listing each recommended service with pricing and priority levels. I approved a full oil change, transmission service, and multiple fluid changes, along with several other maintenance items. The auto repair technicians at Pape Automotive communicated clearly, kept me updated throughout the process, and completed all the work in just four days with no surprise costs. I highly recommend Pape Automotive in Veneta, OR to anyone looking for a trustworthy mechanic or auto repair shop near Eugene—they truly deliver transparent, high-quality service!
michael gannon ★★★★★ a year ago
My truck had multiple check engine light's on. I called Pape and they got me in the next day. They diagnosed the problem and gave me an estimate for repairs. The estimate was much more than I had expected, but I authorized the repairs … More anyway because I needed my truck back. After they got into it they found they could repair it much cheaper than the original estimate. They could have not told me this and charged me the full estimate price. I wouldn't have been the wiser. I found Pape to be an honest and professional shop, and will not hesitate to use them again. I highly recommend Pape Automotive to anyone needing auto repairs!
Jon M ★★★★★ a year ago
Second vehicle worked on by Pape. They diagnosed the complicated problem quickly and reasonably. Incidentally, at about 40% less than the dealership. Who doesn’t love that? I have 4 vehicles, so you can imagine how great it is to find … More someone who provides such superior service and reasonable prices.
Teresa Garcia ★★★★★ a year ago
Pape has been taking care of my cars for a few years now, and they are far and away my favorite shop. I have always been greeted warmly when I come in and their explanations of problems and options for repair are thorough and understandable. … More I have always felt like I was treated fairly and my car has been well taken care of! Thank you, Pape Automotive!
Nancy Griffin ★★★★★ a year ago
Pape Automotive always takes good care of my car, and me! They are fair with their assessment of what is needed and what can wait. They even changed appointments around to get me new brakes when I was leaving on a trip. I moved to Eugene … More from Veneta this summer but still go back to Pape because of the level of trust. Highly recommend!
Tim Leonard ★★★★★ a year ago
For the last ten years or so, Pape Automotive has done all of the maintenance and repair for our two aging vehicles, ranging from routine oil changes to major issues such as head gasket replacement. For every job and on every occasion, … More they have been consistently excellent in all ways; their communication, results, and overall integrity are simply outstanding. I trust them to do the right thing, and I have never been disappointed.
Jennifer Brewster ★★★★★ a year ago
We have been bringing our cars here for maybe a couple years now. They are great. They always keep you informed of what they are doing and they do it in a timely manner. I never feel ripped off like I did at the dealership. They are also … More super nice and they put up with me which isn’t always easy.
Natasha DeSantis ★★★★★ a year ago
I had taken my 01 4Runner in twice after the first visit it still had the original issue and a new one. They got me and sent me the most detailed professional estimate and brake down I or others had ever seen. Even though their diagnosis … More was different and half the cost went with them due to the extensive diagnostics. It even came is a few hundred lower than the quote. They also had someone come buy and replace my windshield.Drop of and pick up was so very convenient and they followed up after. My car is running great and I will be taking my older truck in now whereas as before I was just going to let it go.i have since recommended them to a coworker and will be back for all future auto needs.
Vicki Bishop ★★★★★ a year ago
I was referred to the team at Pape through a local parts store manager about a year ago. I was frustrated with the dealership who did every oil change and repair on my car in its 10+ year existence. I decided to give the team at Pape a … More try. They have consistently demonstrated excellent transparency, work ethic, knowledge, communication, and kindness. HIGHLY recommend!
MCR Construction LLC ★★★★★ a year ago
I have had the pleasure of taking my vehicles to the team over at Pape Automotive in Veneta, they are always super helpful, informative and the level of integrity that the shop has is what I’m looking for when I take my vehicle to be worked … More on. The team at Pape Automotive is super professional and I highly recommend anyone needing work done and or needing preventative maintenance to give them a call
Skip Cohen ★★★★★ a year ago
Could not say enough amazing things about this company. As a guy who travels for work, my rig is very important to my job. That being said, I broke down last week. This was the only shop around, that was open that early in the morning so … More I stopped by. They ended up figuring out everything that was wrong with my rig, ordered the parts and got it fixed in an extremely short period of time. Once again the crew and the service riders were all beyond professional in every way and the work they did was top notch in every way. A personal thank you to the crew, especially the service riders, them guys treated me super cool and made sure I got back to my job site in a timely manner, so thank you gentlemen.
Ariel Hooker ★★★★★ a year ago
Had an really enjoyable experience with Pape Auto! I think of them as my angles who really did me a solid. Im from Cali and didn't know much about the area or cars so I was definitely stressed. They helped me out with identifying all … More the issues with my car, talked me through pricing which was really appreciated! And supplied me with a rides to where I needed to go which I really did take advantage of. All the workers were kind and helpful. Such a great crew of people ❤️. Can't go wrong with going to these guys
Rachel Gabbert ★★★★★ a year ago
I had an absolutely excellent experience with Pape Automotive for my Subaru Outback. The staff was incredibly friendly, the turnaround time was fast, and the whole process felt smooth and professional from start to finish.
One thing that … More really stood out to me was their loaner vehicle option — a total lifesaver! As a business owner with a packed schedule, I can’t afford to be without transportation, and this made all the difference.
I’d highly recommend Pape Automotive to any friend or fellow business owner whose auto needs can’t get in the way of a busy week. You’ll be in great hands here!
Aaron Smith ★★★★★ a year ago
Had a great experience at Pape Automotive getting the oil changed on my 2024 Chevy diesel pickup. The service was quick, professional, and done right the first time. The team was friendly, knowledgeable, and made the whole process easy. … More It’s clear they take pride in their work and care about their customers. I’ll definitely be coming back for future maintenance. Highly recommend!
Vicki Smith ★★★★★ a year ago
So happy I found a hometown mechanic I trust 100% to service and repair my vehicles. 5 stars for customer service and communication. Clean shop and maintained grounds may not speak to most but it shows they take pride in their business. … More I’m a customer for life and would recommend them to anyone.
James Micarelli ★★★★★ a year ago
Very professional, knowledgeable and friendly. The service crew answers all questions and guide you as to what should be done and when. They were able to drive me home and then pick me up to get the vehicle. They even washed my car. … More A fantastic business. I highly recommend Pape Automotive for all vehicle maintenance. It is nice to have a crew you can trust. Mic
Lindsey Cummins ★★★★★ a year ago
I think Pape Automotive is wonderful! They genuinely care about their customers, and they go out of their way to really help them. I think they’re great, and I would absolutely recommend them!
Rachel Burk ★★★★★ a year ago
Just recently moved to the area and couldn't find a good mechanic.
Read their reviews and called to ask some questions. They were professional, friendly, knowledgeable, and reasonably priced. They completed the job quickly. I will … More definitely be going back for any issues with my suv's.
Update: I've done business with Pape Auto a few times since I moved to Veneta in June of 2024. As I mentioned in a previous review, they are extremely professional, reasonably priced, knowledgeable and friendly. They also let me use a rental, free of charge, while my SUV is being fixed. Couldn't ask for a better mechanics! Love that it is a local, family owned business.
Bill Deptuch ★★★★★ a year ago
Great service! I was informed during the process and received pictures to support their findings along with an estimate of repairs including parts. My vehicle was repaired in the time frame they quoted and the price quote did not change … More at all. They even gave a discount for active service members that I really didn't expect (on my son's vehicle). I couldn't ask for a better experience.
Thank you!
Bill
Steven COCHRANE ★★★★☆ a year ago
We were "tired" of driving to an expensive dealership to have routine oil changes and other services for our vehicles when we stopped to check out Pape's Automotive. That has been at least 11 years. To say we have been pleased … More is a vast understatement. We've recommended Pape's to others and they have become regulars and satisfied customers. Give them a try. I'd be very surprised if you came away unhappy.
Danielle Floyd ★★★★★ a year ago
Got stranded on the side of the road on my way to pick up my kid from school. Called Pape and asked if I could have it towed there and if they could take a look and see what’s going on. Bryan said absolutely bring it on in. Jesy called … More same day with the diagnostics and cost and had my car done in two days. Quick, transparent and friendly. Definitely going back for any future needs.
Andrew Cobb ★★★★★ a year ago
These guys always go above and beyond. If you want a detailed report on your vehicle with pictures and explanations on what’s needing repair or what’s gonna need repair this shop is your place. I highly recommend them for all of your vehicle … More repairs and maintenance.
Randine Doggett ★★★★★ a year ago
Personnel took time to clearly understand my concerns, and then conducted a thorough review of my whole car and the concern. Communication was very timely and clear, included projected estimates of cost. Easy to work with company. Very … More friendly. Did a great job fixing my car!
A Google User ★★★★★ a year ago
Personnel took time to clearly understand my concerns, and then conducted a thorough review of my whole car and the concern. Communication was very timely and clear, included projected estimates of cost. Easy to work with company. Very … More friendly. Did a great job fixing my car!
Troy yost ★★★★★ a year ago
Pape automotive did fantastic work on our Nissan Altima. The car is old, needs lots of work but the objective was to keep it running with as little cost as possible and they helped us do just that. This is a car my kids use and kids … More are not kind to vehicles. So having the help from pape to keep it running and reliable has been fantastic.
Nila Brekstad ★★★★★ a year ago
Pape automotive was great, they accommodated my early drop off of my truck and were all very helpful and communication was above and beyond, they were very fair with pricing for repairs and explained everything thoroughly, I would definitely … More recommend 10 out of 10 and will use them again for all my truck repairs and maintenance
John Gee ★★★★★ a year ago
These guys are great! Super friendly, informative, honest, efficient and despite not being happy about leaving their area if you have to drive over 3,000 miles to move, these are the guys you want in your corner when getting ready for such … More a journey. Their system of telling you what needs to be done is original, unique and super helpful. It simplifies everything. I remember asking them if some of the things should be done before I moved as I was taking a fairly unfamiliar car home and they really could have leaned on me about getting everything done right away and they didn't. They told me what was crucial to be done right away and what could wait a little bit which is the basis for their entire diagnostic system.I even asked Brian "why would you hold off on putting in new plugs" and he told me the cost and that I could get through the trip with the ones I had I could see how honest they felt and it boosted my confidence. I drove 3200 miles across the entire country by myself with a newer car I hadn't had for long time, during winter with potential terrible driving conditions as well as shorter days of daylight and with them in my corner I knew I was in good hands. Made it home in 6 days and not a single problem in fact it turned out to be a good experience to get more familiar with my new car. My only regret is not being able to continue having them as mechanics. Very solid guys, thank youz for everything!!!
Luke Sharette ★★★★★ a year ago
Quick and thorough service. They don't start working on anything until they talk to you, which is nice. Very polite and professional
Meagan Mod Thibodeaux ★★★★★ a year ago
Jesy with Pape Automotive is fantastic! He provides top-notch customer service and ensures every automotive need is handled with care and expertise. Whether it’s routine maintenance or a more complex repair, Jesy and the team at Pape Automotive … More deliver reliable, high-quality work.
kevin ramsey ★★★★★ 2 years ago
This was the first time in their shop. They did a full inspection and broke it down to what I wanted to get fix. Very nice and speedy service will use again thank you guys so much. Kevin
Cheri Fredrickson ★★★★★ 2 years ago
Did a thorough assessment, got me up to speed on general maintenance, and let me know what to plan for in the future. All done in a day! Highly recommended.
Morgan Hayward ★★★★★ 2 years ago
I've taken my cars to this shop a few times now. Every visit, whether for routine maintenance or more complex issues, feels like a VIP experience. The team at Pape goes above and beyond to keep me informed and provide honest, reliable … More service. Their exceptional communication and innovative use of technology sets them apart in the industry. Plus, I love supporting a locally owned shop! Warm, welcoming, and trustworthy—everything you could ask for in a mechanic!
Resha Oylear ★★★★★ 2 years ago
The Pape team are always professional and very thorough. I love that they send photos and explanations on the status of my vehicle, including work needs that are upcoming. My car is a BMW 7 Series and requires specialized treatment. These … More guys can do just about everything there is. Pricing is comparable, but most importantly they are honest and reliable.
Mark Ensminger ★★★★★ 2 years ago
Took my vehicle to Pape Automotive and they provided an "above and beyond experience". Great communication, honest evaluation of my vehicle, quick professional service!
I will definitely be bringing our other vehicles here from … More now on.
Mark E.
Ryan Benetreu ★★★★★ 2 years ago
Pape Auto was a great experience. I unfortunately had a serious problem with my daughter’s car and had to get it towed there. Their itemized inspection results with pictures was really helpful to verify their findings and helped me with … More making the plan for other items to repair or replace in the future. They were very thorough and knowledgeable. I’ll definitely be going back.
Brows to Bottoms Connie Antin ★★★★★ 2 years ago
Amazing service. The place was clean, organized, Work was fast and efficient. They even called me a week later to ask if I was satisfied with the work. Who does that anymore? They are a 5 star business, I'd recommend them to anyone … More who needs car repair.
Sally Piernick ★★★★★ 2 years ago
My truck had not been running right for over a year. Pape's certified GMC mechanic tested and found the issue, play in the distributor shaft. She's running perfectly at 25 years old! Thank you!
Bruce ★★★★★ 2 years ago
There service was wonderful they brought me back home until my suv was done and picked me up. will be using this place over the normal place i went to before!!! Very Friendly and not pushy like some shops are!!
Albert Schenker ★★★★★ 3 years ago
PAPE was highly recommended by a friend to fix a major engine problem on my 2018 GMC Sierra. PAPE was fantastic from beginning to the end of the repair work. Extremely friendly in keeping me informed all along the way as to what the problem … More was and progress during the repair. I can not say enough on my positive experience with them. I will now use PAPE for all my routine maintenance and repair work.
Elizabeth Lyon ★★★★★ 3 years ago
I had new brakes put on and the rotors resurfaced- they did it for a much more affordable price than other places! Nice people and great experience. Will be going to them in the future
Colin Haddock ★★★★★ 3 years ago
Very friendly and upfront service. I really appreciated the honesty when they did the walk through and letting me know what was a priority and needed fixed right away. Thanks to everyone that worked on my rig.
Sandy Sanders ★★★★★ 3 years ago
Excellent communication. I appreciated the transparency with the initial estimate, and then the work on my car. Will definitely be back and already recommended to friends.
Jenny Nash ★★★★★ 3 years ago
The team at Pape Automotive has customer service down to a fine art! They could teach classes on communication and clarity in dealing with customers. Their mechanics are skilled and service and repairs are always done in a timely manner. … More They always go above and beyond to ensure they understand the customer's needs and accommodate and educate so there are as few surprises as possible in any job. Thank you, Pape Automotive, for taking such wonderful care of both my pickup and me!!
Kim Montgomery ★★★★★ 3 years ago
Pape Automotive has been really great to work with! They are upfront about pricing and honest. They were able to fix the AC in our Durango which is a relief to have working again. Thank you guys!
We also just had them change the transmission … More fluid and oil. It’s running noticeably soother. They were pretty quick getting the work done and even pumped up my tires for me. Next time we need service for our vehicle we’ll be coming back here.
Nathan Seth ★★★★★ 3 years ago
I’ve had the privilege of working with Jesy Pape and his experienced techs on several vehicles. Their communication before, during and after service is always nice to have and is reassuring you’re in good hands.
EF ★★★★★ 3 years ago
Pleasant experience. The owner and techs are very competent. I dropped the vehicle off and left it several days as it was a large brake job. I’ll not hesitate to utilize this shop again.
Matthew Collins ★★★★★ 3 years ago
Pape always takes great care of my cars. I really appreciate the comprehensive inspection reports. Clear, concise, easy to read with pictures of potential issues.
Jamie McGarry ★★★★★ 3 years ago
Pape Automotive was very accommodating and professional in helping me deal with my vehicle issues. They were able to squeeze me in at the last minute, during a holiday week and kept me updated as they worked on my car and located the issues. … More I appreciate the honesty and integrity that they exhibited and would recommend them to family and friends. I look forward to having them service my future needs.
Pete Yaskovic ★★★★★ 3 years ago
Scheduled my 2015 Pilot in for its timing belt and 120k service which is a big one. Peter kept me updated so communications were great and they even offered their shuttle car service but wasn’t needed because they got an estimated two day … More repair finished in only one day. Awesome first time experience and I highly recommend this shop!
Alex ★★★★★ 3 years ago
Techs here are honest and upfront about costs and no extra expenses without checking with you first. They are communicative and even sent a text when my car was being diagnosed, and then a full report with exact problems. Excellent and … More trustworthy!
Maddy1917 ★★★★★ 3 years ago
The staff at Pape’s are helpful and genuine. I have never felt uncomfortable or pushed into making any uninformed decision. They are knowledgeable and ensure you understand what needs to be done before doing it, as well as provide a very … More thorough report of what was done of the vehicle. Definitely trustworthy!
Troy Yost ★★★★★ 3 years ago
We had a great experience at Pape auto. The communication before, durring and after was exceptional. I have never had a shop be so clear on what was needed, what can wait and what absolutely needs to be done. Our car is a 15 year old … More Nissan that is a total beat up teenage car but they treated it very well and gave us good advise knowing what it is is being used for. Planning to take all our vehicles to Pape in the future. They have defenitely earned our business with the honesty and great communication.
Anthony Sanchez (Thatbrownguy94) ★★★★★ 3 years ago
These guys are amazing! Took my Malibu in to get the intake manifold gasket replaced and they did an incredible job with the work! Very professional and high quality work! 100% recommend
Andrew Huston ★★★★★ 3 years ago
The team at Pape Automotive are the most honest mechanics I know. They're always clear with what's going on and what needs to be worked on. Their comprehensive inspection gives you information to plan ahead for routine maintenance. … More I especially enjoy that they can text and email their reports so I have a chance to review it all on my own time. Their after hours drop off and pick up system make it convenient to have my vehicle serviced there. I used to think I had bad luck with cars, turns out I made bad choices when it came to mechanics. Can't go wrong with the team at Pape.
Steve Smith ★★★★★ 3 years ago
My oldest daughter moved to Eugene in May (1300 miles from my home in Colorado). I needed to find a reputable and trustworthy shop to service our 2014 Sequoia, and was referred to Pape through my independent shop owner network.
Pape is … More a top-notch operation...everything you want from an auto service and repair organization. Trustworthy, transparent, high touch service and quality work. They provide a great deal of comfort knowing my daughter and her car are taken care of while she is so far away.
Richard Snyder ★★★★★ 3 years ago
I had electrical problems with my chev truck, they took the time to find out exactly what the problem was, never would have thought door locks could cause that many problems.
they gave me an overall inspection as well. very fast and I'm … More very happy
Jeremy LaQue ★★★★★ 3 years ago
My experience with Pape Automotive was the easiest experience I’ve ever had with an auto shop. From scheduling, to the professional service and communication, down to the very user friendly mobile phone interface. It all made my busy … More life a little easier and hassle free
K ★★★★★ 3 years ago
The team is great. They are professional and friendly. They kept me updated when needed. The issues with the car are no longer there. Due to thoroughness of the repairs. The repair experience was great.
Mikah Reed ★★★★★ 3 years ago
Great group, always are able to find and solve the problem for our vehicles. Top notch customer service as well. Highly recommend Pape!
Ignacio Sauza ★★★★★ 3 years ago
This is probably by far the best experience I’ve had with a mechanic shop. Felt very comfortable and confident in their ability to do their job. The guys at the counter were super helpful never pressured me or lied about anything. Prices … More were very fair. All in all I will definitely come back when I have other issues highly recommended to anyone who doesn’t wanna get ripped off. Everything was done professionally and in a timely manner. Very great full.
Katherine Rice ★★★★★ 4 years ago
I was experiencing lowering fuel milage and my car had less "get up and go" so I took it in. They were able to get me in, diagnosed my issue, and repaired quickly. Bryan and Peter were very patient and answered all of my questions … More thoroughly. And the shuttle ride hope after I dropped my car off was super convenient!
Tim Blackwell ★★★★★ 4 years ago
Fast response for my appointment scheduling. Quick diagnosis turned out to be something I could fix easy and cheap. Really like the no pressure to repair with them and honesty about the issue.
Faith or trust in repair shops is a thing of … More the past. Feels good knowing some still have it.
Alysha Calhoun ★★★★★ 4 years ago
I called and had a great customer service person listen and got me in as soon as possible. The shop was clean and they genuinely cared. I got a quick response with pictures and explanations. They worked with me the whole time and were … More available to answer my questions. I highly recommend Pape Automotive.
Jason Schattauer ★★★★★ 4 years ago
Pape automotive review? Well here it is. They don’t hustle, they do professional work, they do what they say they will do, they do it for the rite price, and most importantly, they get it done when they say it will be done.
I won’t go … More anywhere else. Big thanks to all the staff at this amazing shop.
Dustin Dawson ★★★★★ 4 years ago
These guys are for real! They communicate every detail of what they find. Their traffic light system on evaluating what is critical to fix is very easy to understand. They had a list of things to repair and they had it for a total of 2 … More days. I expected a week at least but they got on it and had it done in record time. Thank you Jessy and Pete!
Doug Osborne ★★★★★ 4 years ago
This a professional auto repair business with honest folks! Repair costs are reasonable and the attitude of service persons instills confidence in a the work being done. Thank you Pape Automotive for a great experience!
glenn evangelist ★★★★★ 4 years ago
They picked me up and dropped me off for free. Very professional. Did a complete safety check for free. Showed all the things that they checked. Only charged the estimated price.
When I sold the car they sent the report to the prospective … More buyer and talked to them which is what I think sold them the car.
Clean shop with all the equipment and knowledge
Very friendly and followed up after with call. If you need auto repair I would suggest that you use them. And this is from a former mechanic. Thanks again Pape automotive
L&A Landscape ★★★★★ 4 years ago
We brought our diesel truck in for diagnostics and fluid replacement. Jesy and Peter were amazing. Professional, honest, and so very friendly. The shop was so clean! And I loved the option to be able to pick up my truck after hours with … More a lockbox, and code sent upon payment. What a great idea, and so convenient for our busy work schedule. Thank you Pape Automotive & Team
Marc Reicher ★★★★☆ 4 years ago
These guys were very nice and the work went smoothly. The only issue i had was that the quoted price for each item did not include the fee for shop supplies. Thus the invoiced price was $28 more than expected. ($403.00 on $375.00 quote). … More
I suggest Pape include the shop supplies charge on their initial quotes so they reflect an accurate price.
Other than that i would recommend them to a friend.
So - After posting Jesse reached out to me and he cleared up the misunderstanding. It was due to a software problem. He was also kind enough to credit me the shop fees this onetime due to the incident.
Again the work went well and I appreciate having a shop here in Veneta with ride service. - thanks Jesse.
Jim Miller ★★★★★ 4 years ago
More than pleased with the repairs and service Pape Automotive provided. They were quick to get my truck in, did a thorough inspection, communication was excellent and repairs done at a good price. Very easy company to work with. They are … More my go to automotive repair shop now.
Rebecca Hibbard ★★★★★ 4 years ago
Top Notch, Solid service ! These guys are knowledgeable and professional. I will definitely come back .They were super helpful and repaired my vehicle very quickly. Customer service was great and friendly! Very great business and super … More welcoming staff with a variety of services.
Joseph Patterson ★★★★★ 4 years ago
I have had nothing but great experiences with Pape automotive. They have always been honest and straightforward with all services and recommendations. I recommend them to everyone. The level of information and commitment they provide is … More above and beyond the best!.
Kathy Fox ★★★★★ 4 years ago
Pape Automotive is very thorough. My car was in for an oil change. As well as addressing the oil/filter change, an inspection was performed of the externals noting what needed repair/replaced as well as an internal inspection of the entire … More car operating system noting every fluid level, potential problem or concern on the entire vehicle. They even aired the tires! The report shows what systems are in good maintenance as well as what needs addressing. You can receive a report on their findings. They gave me a ride to my home and brought me back as it was required to leave the car there the entire day. Their attention to detail is precise; it does come with a very expensive price.
william brown ★★★★★ 4 years ago
great bunch that works there and the only mechanics I will have work on my vehicles. As usual the guys are great and takes great care of both of my vehicles and always lets me know what is priority on my vehicle’s. Thanks Pape
linda rosenberg ★★★★★ 4 years ago
I am so happy to have found Pape Automotive right in my Veneta neighborhood. Excellent service, easy to do business with, honest. They get my vote!
Hal and Tonia ★★★★★ 4 years ago
We so appreciate the ability to deal with car emergencies that Pape gives us and the thoroughness, attentiveness, and quality that they provide even with routine appointments. We feel secure in knowing exactly what's occurring and … More what to expect for future procedures.
Ronda Henneman ★★★★★ 4 years ago
Pape Automotive is the epitome of great American small business. Knowledgeable, skilled, upfront and fair. These folks go above and beyond to deliver superior quality service. I trust them completely and will always recommend them 100 %. … More
Samantha Russell ★★★★★ 5 years ago
Pape is our go to for service and repair. Always honest, friendly, and reasonably priced! We have had nothing but wonderful service and will forever be loyal customers! Thank you Pape for your SUPERB customer service and the amazing … More work you do!
Wesley Moore ★★★★★ 5 years ago
Why take your vehicle into town for complete automotive service when the best place all around is right here in Veneta! These guys are thorough, and highly knowledgeable. I am very impressed in how well they put together an inspection report … More with pictures stating what is good, bad, or needs monitoring at next service. Their inspection report is emailed in great detail which makes it very easy to refer to if you have any questions or concerns. They go above, and beyond. I highly recommend Pape Automotive to anyone who wants top quality service for their vehicle.
Dawn Brown ★★★★☆ 5 years ago
Very professional, friendly and quality care. This was our first visit but will be back for more work to be done. I really appreciated being kept informed and notified on progress and findings of diagnostic testing that was done. They … More were always quick to reply to any additional questions I had. They provide many options for drop off and pick up. Appreciated the detailed auto inspection report sent for us to review.
Thank you for a great first experience!