Pape Automotive

25821 Oregon 126, Veneta

4.9 254 reviews

• James Micarelli ★★★★★ 3 weeks ago
  Very professional, knowledgeable and friendly. The service crew answers all questions and guide you as to what should be done and when. They were able to drive me home and then pick me up to get the vehicle. They even washed my car. … More A fantastic business. I highly recommend Pape Automotive for all vehicle maintenance. It is nice to have a crew you can trust. Mic
• Lindsey Cummins ★★★★★ 3 weeks ago
  I think Pape Automotive is wonderful! They genuinely care about their customers, and they go out of their way to really help them. I think they’re great, and I would absolutely recommend them!
• Rachel Burk ★★★★★ a month ago
  Just recently moved to the area and couldn't find a good mechanic.
  Read their reviews and called to ask some questions. They were professional, friendly, knowledgeable, and reasonably priced. They completed the job quickly. I will … More definitely be going back for any issues with my suv's.
  Update: I've done business with Pape Auto a few times since I moved to Veneta in June of 2024. As I mentioned in a previous review, they are extremely professional, reasonably priced, knowledgeable and friendly. They also let me use a rental, free of charge, while my SUV is being fixed. Couldn't ask for a better mechanics! Love that it is a local, family owned business.
• Bill Deptuch ★★★★★ a month ago
  Great service! I was informed during the process and received pictures to support their findings along with an estimate of repairs including parts. My vehicle was repaired in the time frame they quoted and the price quote did not change … More at all. They even gave a discount for active service members that I really didn't expect (on my son's vehicle). I couldn't ask for a better experience.
  Thank you!
  Bill
• Steven COCHRANE ★★★★☆ a month ago
  We were "tired" of driving to an expensive dealership to have routine oil changes and other services for our vehicles when we stopped to check out Pape's Automotive. That has been at least 11 years. To say we have been pleased … More is a vast understatement. We've recommended Pape's to others and they have become regulars and satisfied customers. Give them a try. I'd be very surprised if you came away unhappy.
• Danielle Floyd ★★★★★ a month ago
  Got stranded on the side of the road on my way to pick up my kid from school. Called Pape and asked if I could have it towed there and if they could take a look and see what’s going on. Bryan said absolutely bring it on in. Jesy called … More same day with the diagnostics and cost and had my car done in two days. Quick, transparent and friendly. Definitely going back for any future needs.
• Andrew Cobb ★★★★★ 2 months ago
  These guys always go above and beyond. If you want a detailed report on your vehicle with pictures and explanations on what’s needing repair or what’s gonna need repair this shop is your place. I highly recommend them for all of your vehicle … More repairs and maintenance.
• Randine Doggett ★★★★★ 2 months ago
  Personnel took time to clearly understand my concerns, and then conducted a thorough review of my whole car and the concern. Communication was very timely and clear, included projected estimates of cost. Easy to work with company. Very … More friendly. Did a great job fixing my car!
• Troy yost ★★★★★ 3 months ago
  Pape automotive did fantastic work on our Nissan Altima. The car is old, needs lots of work but the objective was to keep it running with as little cost as possible and they helped us do just that. This is a car my kids use and kids … More are not kind to vehicles. So having the help from pape to keep it running and reliable has been fantastic.
• Nila Brekstad ★★★★★ 3 months ago
  Pape automotive was great, they accommodated my early drop off of my truck and were all very helpful and communication was above and beyond, they were very fair with pricing for repairs and explained everything thoroughly, I would definitely … More recommend 10 out of 10 and will use them again for all my truck repairs and maintenance
• John Gee ★★★★★ 3 months ago
  These guys are great! Super friendly, informative, honest, efficient and despite not being happy about leaving their area if you have to drive over 3,000 miles to move, these are the guys you want in your corner when getting ready for such … More a journey. Their system of telling you what needs to be done is original, unique and super helpful. It simplifies everything. I remember asking them if some of the things should be done before I moved as I was taking a fairly unfamiliar car home and they really could have leaned on me about getting everything done right away and they didn't. They told me what was crucial to be done right away and what could wait a little bit which is the basis for their entire diagnostic system.I even asked Brian "why would you hold off on putting in new plugs" and he told me the cost and that I could get through the trip with the ones I had I could see how honest they felt and it boosted my confidence. I drove 3200 miles across the entire country by myself with a newer car I hadn't had for long time, during winter with potential terrible driving conditions as well as shorter days of daylight and with them in my corner I knew I was in good hands. Made it home in 6 days and not a single problem in fact it turned out to be a good experience to get more familiar with my new car. My only regret is not being able to continue having them as mechanics. Very solid guys, thank youz for everything!!!
• Luke Sharette ★★★★★ 3 months ago
  Quick and thorough service. They don't start working on anything until they talk to you, which is nice. Very polite and professional
• Meagan Mod Thibodeaux ★★★★★ 4 months ago
  Jesy with Pape Automotive is fantastic! He provides top-notch customer service and ensures every automotive need is handled with care and expertise. Whether it’s routine maintenance or a more complex repair, Jesy and the team at Pape Automotive … More deliver reliable, high-quality work.
• kevin ramsey ★★★★★ 7 months ago
  This was the first time in their shop. They did a full inspection and broke it down to what I wanted to get fix. Very nice and speedy service will use again thank you guys so much. Kevin
• Cheri Fredrickson ★★★★★ 7 months ago
  Did a thorough assessment, got me up to speed on general maintenance, and let me know what to plan for in the future. All done in a day! Highly recommended.
• Morgan Hayward ★★★★★ 9 months ago
  I've taken my cars to this shop a few times now. Every visit, whether for routine maintenance or more complex issues, feels like a VIP experience. The team at Pape goes above and beyond to keep me informed and provide honest, reliable … More service. Their exceptional communication and innovative use of technology sets them apart in the industry. Plus, I love supporting a locally owned shop! Warm, welcoming, and trustworthy—everything you could ask for in a mechanic!
• Resha Oylear ★★★★★ 9 months ago
  The Pape team are always professional and very thorough. I love that they send photos and explanations on the status of my vehicle, including work needs that are upcoming. My car is a BMW 7 Series and requires specialized treatment. These … More guys can do just about everything there is. Pricing is comparable, but most importantly they are honest and reliable.
• Mark Ensminger ★★★★★ 10 months ago
  Took my vehicle to Pape Automotive and they provided an "above and beyond experience". Great communication, honest evaluation of my vehicle, quick professional service!
  I will definitely be bringing our other vehicles here from … More now on.
  Mark E.
• Ryan Benetreu ★★★★★ a year ago
  Pape Auto was a great experience. I unfortunately had a serious problem with my daughter’s car and had to get it towed there. Their itemized inspection results with pictures was really helpful to verify their findings and helped me with … More making the plan for other items to repair or replace in the future. They were very thorough and knowledgeable. I’ll definitely be going back.
• Brows to Bottoms Connie Antin ★★★★★ a year ago
  Amazing service. The place was clean, organized, Work was fast and efficient. They even called me a week later to ask if I was satisfied with the work. Who does that anymore? They are a 5 star business, I'd recommend them to anyone … More who needs car repair.
• Sally Piernick ★★★★★ a year ago
  My truck had not been running right for over a year. Pape's certified GMC mechanic tested and found the issue, play in the distributor shaft. She's running perfectly at 25 years old! Thank you!
• Bruce ★★★★★ a year ago
  There service was wonderful they brought me back home until my suv was done and picked me up. will be using this place over the normal place i went to before!!! Very Friendly and not pushy like some shops are!!
• Albert Schenker ★★★★★ a year ago
  PAPE was highly recommended by a friend to fix a major engine problem on my 2018 GMC Sierra. PAPE was fantastic from beginning to the end of the repair work. Extremely friendly in keeping me informed all along the way as to what the problem … More was and progress during the repair. I can not say enough on my positive experience with them. I will now use PAPE for all my routine maintenance and repair work.
• Elizabeth Lyon ★★★★★ a year ago
  I had new brakes put on and the rotors resurfaced- they did it for a much more affordable price than other places! Nice people and great experience. Will be going to them in the future
• Colin Haddock ★★★★★ a year ago
  Very friendly and upfront service. I really appreciated the honesty when they did the walk through and letting me know what was a priority and needed fixed right away. Thanks to everyone that worked on my rig.
• Sandy Sanders ★★★★★ a year ago
  Excellent communication. I appreciated the transparency with the initial estimate, and then the work on my car. Will definitely be back and already recommended to friends.
• Jenny Nash ★★★★★ a year ago
  The team at Pape Automotive has customer service down to a fine art! They could teach classes on communication and clarity in dealing with customers. Their mechanics are skilled and service and repairs are always done in a timely manner. … More They always go above and beyond to ensure they understand the customer's needs and accommodate and educate so there are as few surprises as possible in any job. Thank you, Pape Automotive, for taking such wonderful care of both my pickup and me!!
• Kim Montgomery ★★★★★ a year ago
  Pape Automotive has been really great to work with! They are upfront about pricing and honest. They were able to fix the AC in our Durango which is a relief to have working again. Thank you guys!
  We also just had them change the transmission … More fluid and oil. It’s running noticeably soother. They were pretty quick getting the work done and even pumped up my tires for me. Next time we need service for our vehicle we’ll be coming back here.
• Nathan Seth ★★★★★ a year ago
  I’ve had the privilege of working with Jesy Pape and his experienced techs on several vehicles. Their communication before, during and after service is always nice to have and is reassuring you’re in good hands.
• EF ★★★★★ a year ago
  Pleasant experience. The owner and techs are very competent. I dropped the vehicle off and left it several days as it was a large brake job. I’ll not hesitate to utilize this shop again.
• Matthew Collins ★★★★★ a year ago
  Pape always takes great care of my cars. I really appreciate the comprehensive inspection reports. Clear, concise, easy to read with pictures of potential issues.
• Jamie McGarry ★★★★★ a year ago
  Pape Automotive was very accommodating and professional in helping me deal with my vehicle issues. They were able to squeeze me in at the last minute, during a holiday week and kept me updated as they worked on my car and located the issues. … More I appreciate the honesty and integrity that they exhibited and would recommend them to family and friends. I look forward to having them service my future needs.
• Pete Yaskovic ★★★★★ a year ago
  Scheduled my 2015 Pilot in for its timing belt and 120k service which is a big one. Peter kept me updated so communications were great and they even offered their shuttle car service but wasn’t needed because they got an estimated two day … More repair finished in only one day. Awesome first time experience and I highly recommend this shop!
• Alex ★★★★★ a year ago
  Techs here are honest and upfront about costs and no extra expenses without checking with you first. They are communicative and even sent a text when my car was being diagnosed, and then a full report with exact problems. Excellent and … More trustworthy!
• Maddy1917 ★★★★★ a year ago
  The staff at Pape’s are helpful and genuine. I have never felt uncomfortable or pushed into making any uninformed decision. They are knowledgeable and ensure you understand what needs to be done before doing it, as well as provide a very … More thorough report of what was done of the vehicle. Definitely trustworthy!
• Troy Yost ★★★★★ a year ago
  We had a great experience at Pape auto. The communication before, durring and after was exceptional. I have never had a shop be so clear on what was needed, what can wait and what absolutely needs to be done. Our car is a 15 year old … More Nissan that is a total beat up teenage car but they treated it very well and gave us good advise knowing what it is is being used for. Planning to take all our vehicles to Pape in the future. They have defenitely earned our business with the honesty and great communication.
• Anthony Sanchez (Thatbrownguy94) ★★★★★ a year ago
  These guys are amazing! Took my Malibu in to get the intake manifold gasket replaced and they did an incredible job with the work! Very professional and high quality work! 100% recommend
• Andrew Huston ★★★★★ a year ago
  The team at Pape Automotive are the most honest mechanics I know. They're always clear with what's going on and what needs to be worked on. Their comprehensive inspection gives you information to plan ahead for routine maintenance. … More I especially enjoy that they can text and email their reports so I have a chance to review it all on my own time. Their after hours drop off and pick up system make it convenient to have my vehicle serviced there. I used to think I had bad luck with cars, turns out I made bad choices when it came to mechanics. Can't go wrong with the team at Pape.
• Steve Smith ★★★★★ a year ago
  My oldest daughter moved to Eugene in May (1300 miles from my home in Colorado). I needed to find a reputable and trustworthy shop to service our 2014 Sequoia, and was referred to Pape through my independent shop owner network.
  Pape is … More a top-notch operation...everything you want from an auto service and repair organization. Trustworthy, transparent, high touch service and quality work. They provide a great deal of comfort knowing my daughter and her car are taken care of while she is so far away.
• Richard Snyder ★★★★★ a year ago
  I had electrical problems with my chev truck, they took the time to find out exactly what the problem was, never would have thought door locks could cause that many problems.
  they gave me an overall inspection as well. very fast and I'm … More very happy
• Jeremy LaQue ★★★★★ a year ago
  My experience with Pape Automotive was the easiest experience I’ve ever had with an auto shop. From scheduling, to the professional service and communication, down to the very user friendly mobile phone interface. It all made my busy … More life a little easier and hassle free
• K ★★★★★ a year ago
  The team is great. They are professional and friendly. They kept me updated when needed. The issues with the car are no longer there. Due to thoroughness of the repairs. The repair experience was great.
• Mikah Reed ★★★★★ 2 years ago
  Great group, always are able to find and solve the problem for our vehicles. Top notch customer service as well. Highly recommend Pape!
• Ignacio Sauza ★★★★★ 2 years ago
  This is probably by far the best experience I’ve had with a mechanic shop. Felt very comfortable and confident in their ability to do their job. The guys at the counter were super helpful never pressured me or lied about anything. Prices … More were very fair. All in all I will definitely come back when I have other issues highly recommended to anyone who doesn’t wanna get ripped off. Everything was done professionally and in a timely manner. Very great full.
• Katherine Rice ★★★★★ 2 years ago
  I was experiencing lowering fuel milage and my car had less "get up and go" so I took it in. They were able to get me in, diagnosed my issue, and repaired quickly. Bryan and Peter were very patient and answered all of my questions … More thoroughly. And the shuttle ride hope after I dropped my car off was super convenient!
• Tim Blackwell ★★★★★ 2 years ago
  Fast response for my appointment scheduling. Quick diagnosis turned out to be something I could fix easy and cheap. Really like the no pressure to repair with them and honesty about the issue.
  Faith or trust in repair shops is a thing of … More the past. Feels good knowing some still have it.
• Alysha Calhoun ★★★★★ 2 years ago
  I called and had a great customer service person listen and got me in as soon as possible. The shop was clean and they genuinely cared. I got a quick response with pictures and explanations. They worked with me the whole time and were … More available to answer my questions. I highly recommend Pape Automotive.
• Jason Schattauer ★★★★★ 2 years ago
  Pape automotive review? Well here it is. They don’t hustle, they do professional work, they do what they say they will do, they do it for the rite price, and most importantly, they get it done when they say it will be done.
  I won’t go … More anywhere else. Big thanks to all the staff at this amazing shop.
• Dustin Dawson ★★★★★ 2 years ago
  These guys are for real! They communicate every detail of what they find. Their traffic light system on evaluating what is critical to fix is very easy to understand. They had a list of things to repair and they had it for a total of 2 … More days. I expected a week at least but they got on it and had it done in record time. Thank you Jessy and Pete!
• Doug Osborne ★★★★★ 2 years ago
  This a professional auto repair business with honest folks! Repair costs are reasonable and the attitude of service persons instills confidence in a the work being done. Thank you Pape Automotive for a great experience!
• glenn evangelist ★★★★★ 2 years ago
  They picked me up and dropped me off for free. Very professional. Did a complete safety check for free. Showed all the things that they checked. Only charged the estimated price.
  When I sold the car they sent the report to the prospective … More buyer and talked to them which is what I think sold them the car.
  Clean shop with all the equipment and knowledge
  Very friendly and followed up after with call. If you need auto repair I would suggest that you use them. And this is from a former mechanic. Thanks again Pape automotive
• L&A Landscape ★★★★★ 2 years ago
  We brought our diesel truck in for diagnostics and fluid replacement. Jesy and Peter were amazing. Professional, honest, and so very friendly. The shop was so clean! And I loved the option to be able to pick up my truck after hours with … More a lockbox, and code sent upon payment. What a great idea, and so convenient for our busy work schedule. Thank you Pape Automotive & Team
• Marc Reicher ★★★★☆ 3 years ago
  These guys were very nice and the work went smoothly. The only issue i had was that the quoted price for each item did not include the fee for shop supplies. Thus the invoiced price was $28 more than expected. ($403.00 on $375.00 quote). … More
  I suggest Pape include the shop supplies charge on their initial quotes so they reflect an accurate price.
  Other than that i would recommend them to a friend.
  So - After posting Jesse reached out to me and he cleared up the misunderstanding. It was due to a software problem. He was also kind enough to credit me the shop fees this onetime due to the incident.
  Again the work went well and I appreciate having a shop here in Veneta with ride service. - thanks Jesse.
• Jim Miller ★★★★★ 3 years ago
  More than pleased with the repairs and service Pape Automotive provided. They were quick to get my truck in, did a thorough inspection, communication was excellent and repairs done at a good price. Very easy company to work with. They are … More my go to automotive repair shop now.
• Rebecca Hibbard ★★★★★ 3 years ago
  Top Notch, Solid service ! These guys are knowledgeable and professional. I will definitely come back .They were super helpful and repaired my vehicle very quickly. Customer service was great and friendly! Very great business and super … More welcoming staff with a variety of services.
• Joseph Patterson ★★★★★ 3 years ago
  I have had nothing but great experiences with Pape automotive. They have always been honest and straightforward with all services and recommendations. I recommend them to everyone. The level of information and commitment they provide is … More above and beyond the best!.
• Kathy Fox ★★★★★ 3 years ago
  Pape Automotive is very thorough. My car was in for an oil change. As well as addressing the oil/filter change, an inspection was performed of the externals noting what needed repair/replaced as well as an internal inspection of the entire … More car operating system noting every fluid level, potential problem or concern on the entire vehicle. They even aired the tires! The report shows what systems are in good maintenance as well as what needs addressing. You can receive a report on their findings. They gave me a ride to my home and brought me back as it was required to leave the car there the entire day. Their attention to detail is precise; it does come with a very expensive price.
• william brown ★★★★★ 3 years ago
  great bunch that works there and the only mechanics I will have work on my vehicles. As usual the guys are great and takes great care of both of my vehicles and always lets me know what is priority on my vehicle’s. Thanks Pape
• linda rosenberg ★★★★★ 3 years ago
  I am so happy to have found Pape Automotive right in my Veneta neighborhood. Excellent service, easy to do business with, honest. They get my vote!
• Hal and Tonia ★★★★★ 3 years ago
  We so appreciate the ability to deal with car emergencies that Pape gives us and the thoroughness, attentiveness, and quality that they provide even with routine appointments. We feel secure in knowing exactly what's occurring and … More what to expect for future procedures.
• Ronda Henneman ★★★★★ 3 years ago
  Pape Automotive is the epitome of great American small business. Knowledgeable, skilled, upfront and fair. These folks go above and beyond to deliver superior quality service. I trust them completely and will always recommend them 100 %. … More
• Samantha Russell ★★★★★ 3 years ago
  Pape is our go to for service and repair. Always honest, friendly, and reasonably priced! We have had nothing but wonderful service and will forever be loyal customers! Thank you Pape for your SUPERB customer service and the amazing … More work you do!
• Wesley Moore ★★★★★ 3 years ago
  Why take your vehicle into town for complete automotive service when the best place all around is right here in Veneta! These guys are thorough, and highly knowledgeable. I am very impressed in how well they put together an inspection report … More with pictures stating what is good, bad, or needs monitoring at next service. Their inspection report is emailed in great detail which makes it very easy to refer to if you have any questions or concerns. They go above, and beyond. I highly recommend Pape Automotive to anyone who wants top quality service for their vehicle.
• Dawn Brown ★★★★☆ 3 years ago
  Very professional, friendly and quality care. This was our first visit but will be back for more work to be done. I really appreciated being kept informed and notified on progress and findings of diagnostic testing that was done. They … More were always quick to reply to any additional questions I had. They provide many options for drop off and pick up. Appreciated the detailed auto inspection report sent for us to review.
  Thank you for a great first experience!

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